CNC stands for ‘Computer Numerical Control’ and it refers to the automated control of machining tools like drills, lathes, mills, and 3D printers by a computer. The computer reads a set of specific design input instructions created with dedicated software. This process allows for incredible accuracy and detail when creating your designs, and can be replicated as many times as needed!
Yes! Please submit your order number along with your email address and we will provide one of the statuses below.
Production – We have received your order and have started production on your items.
Order Packaged – Your order has been carefully packaged up by our team. Orders are picked up daily by our shipping carriers Monday-Friday (with the exception of holidays.)
In Transit – Your order is on its way to your home.
Out for Delivery – Your package is on a local truck out for delivery that day.
Delivered – Your order has been delivered to your destination
We always do our best to make and ship our custom items as quickly as possible. Due to the custom and permanent nature of each item, we are unable to offer cancellations or changes on orders once we have started the production process. We are happy to discuss changes if we are contacted within 6 hours of placing your order.
Yes. We are happy to print a small gift message and place it inside the package at no additional charge to you. Simply let us know in the comment section of the order form.
Please reach out to us so we can discuss what you are looking for and see if we can work out a deal.
No. Wood is a naturally occurring product and each board made will have its own unique characteristics. No two boards will ever be exactly the same.
The board you receive may have slightly darker or lighter coloration in the wood, slightly lighter or darker engraving marks, and may have more or less “nodes” (or knots you may call them) than shown in our stock photos. We cannot guarantee the board you order will have any specific characteristics. But please contact us and we can show different wood stock for you to choose for your product.
Yes! You can certainly have both sides engraved if you would like. However, we normally recommend against doing this (unless it is a small engraving) as using an engraved side for cutting will be very hard to keep clean. If you would like to do this, please contact us for a quote.
For most items, no. If the item you ordered is a stock item with no personalization or customization, then we can normally accept a return within 30 days of purchase. Most of our items, however, are custom, and we cannot accept returns for these items. The only exception to this would be if we made a mistake, the item is damaged in transit or by some odd chance you get a defective item.
I will respond to any questions or submissions that you may have within a 24 hour period. Please note that the length of time for each project is dependent on the complexity of the project.